Terms of service

1. Who we are

WebNoms is a trading name. In these terms, “we”, “us” and “WebNoms” refer to the operator of the service. “You” means the person or business signing up for an account. Operator details and registered contact address are set out in section 18 below.

2. The service

WebNoms provides a managed website service for trades businesses. We host your site, give you a dashboard to edit it, route customer enquiries to you, and provide UK customer service.

The dashboard includes, depending on what you turn on: a quote builder with tokenised customer accept links, native invoicing with HMRC-compliant sequential numbering, deposit and payment collection via card, PayPal and bank transfer, a job schedule with calendar sync to Google, Outlook and Apple, customer records with equipment and certification tracking, repeat-work reminders, document templates (RAMS, COSHH and similar), AI-assisted tools (auto-replies, quote drafts, social posts, a chat support bot and others), pay-as-you-go optional services (an AI receptionist, customer SMS reminders, logo regeneration) and multi-user team accounts.

3. Your account

You’re responsible for keeping your login details secure and for any activity that happens under your account. Tell us straight away if you think someone else has accessed your account.

If you invite other users to your account through the Team feature (for example office managers or crew members), you remain the account owner. You’re responsible for what those users do on your account, including any payment, cancellation or billing actions taken by a user you’ve granted billing permissions to. Remove access from the Team page if a user no longer needs it.

4. Subscription and payment

Pricing is shown on the pricing page and confirmed at checkout. WebNoms is a single flat monthly subscription, billed each month in advance. There are no tiers, no introductory rates, and no annual option, the price you sign up at is the price you pay in year one, year five, and every year after.

Payment is processed either by Stripe (card) or PayPal, depending on what you chose at signup. We don’t store full card details on our servers. To switch between Stripe and PayPal after signup, contact support.

Pricing is inclusive of UK VAT at the standard rate where applicable. UK VAT-registered businesses providing a valid VAT registration number receive a reverse-charge invoice in accordance with VATA 1994 s.7A. No VAT is charged and the customer self-accounts.

We don’t refund partial months. If you cancel mid-month, your site stays live until the end of the period you’ve already paid for. This doesn’t affect your statutory rights as a consumer where they apply.

5. Pay-as-you-go services and credit balance

Some optional services run on a pay-as-you-go credit balance rather than the monthly subscription. Examples include AI receptionist call minutes and line rental, customer SMS reminders, logo regeneration beyond the free allowance, and similar features as we add them. Each service’s price is shown in the dashboard before you turn it on.

You top up the credit balance manually or automatically. Once topped up, the balance is non-refundable and not exchangeable for cash. Pay-as-you-go services stop working when your balance is too low to cover the next charge.

If you cancel your subscription with a positive credit balance, the unused balance is forfeited at the end of the soft-delete window described in section 6.

6. Cancellation, pause and account deletion

You can cancel from your dashboard at any time. Your site stays live until the end of the month you’ve already paid for, and then goes offline. There are no contracts and no cancellation fees.

We also offer a pause option as part of the cancel flow, which keeps your account on file at a reduced cadence rather than cancelling outright. Pause terms are shown in the dashboard when offered.

After your last paid period ends, your account enters a 30-day soft-delete window. During those 30 days you can reactivate from a saved link or by contacting support. After 30 days, the account is permanently deleted, including any uploaded content, customer records, scheduled tasks and unused credit balance. Make sure to download any data you want to keep before the window closes.

We may suspend or close accounts that breach these terms or our Acceptable Use Policy, with notice where reasonable.

7. Your content

You own the photos, words, logos and customer data you put on your site. By uploading them, you give us permission to host and display them as part of running the service.

You’re responsible for making sure you have the right to use anything you upload, including photos of your work, customer reviews, and any third-party logos or accreditations you display.

8. Acceptable use

Using WebNoms means agreeing to our Acceptable Use Policy, broadly: don’t use the service for anything illegal, deceptive, harmful, or that infringes someone else’s rights.

9. Primary domain

When WebNoms registers a domain for your site, WebNoms is the legal registrant. The domain is held by us for the duration of your subscription. While you’re a subscriber, the domain points at your site and you have exclusive use of it.

If you cancel, your site stays live until the end of your current billing period and then goes offline. The domain remains with WebNoms. You can return at any time and resume service on the same domain.

The domain itself is not automatically included in a cancellation. If you’d like to acquire the domain as a separate asset, for example to point it at a site hosted elsewhere, contact us and we’ll agree pricing case-by-case, reflecting the commercial value of the name.

10. Additional domains

You can buy up to 5 additional domains beyond your primary domain through the Plan page. Each is a one-off annual purchase, charged through Stripe or PayPal at checkout depending on your payment processor. Additional domains redirect to your primary site so typing them loads the same pages.

Stripe customers can opt into auto-renewal, in which case we charge the next year off-session a few days before expiry. PayPal customers receive an email reminder before expiry and renew manually. You can turn auto-renew off at any time from the Plan page. If a renewal charge fails or a manual renewal isn’t completed before the domain expires, the domain is released and may become available for third parties to register.

Additional domains follow the same registrant model as the primary domain in section 9. Subsidence in your subscription doesn’t automatically cancel an already-paid additional-domain year.

11. AI-generated content

Several parts of the service use AI to generate drafts on your behalf: auto-replies to enquiries, suggested quote line items, auto-chase emails, drafted documents (RAMS, COSHH, customer summaries and similar), social media posts, chat support bot replies, voice memo to quote conversion, voice receptionist call summaries, and logo design starter variants.

AI outputs are drafts. You’re responsible for reviewing, editing and approving anything sent to a customer or filed as a compliance document. We don’t guarantee the accuracy, completeness, legal sufficiency or fitness for purpose of any AI-generated text, document, voice transcript, image or logo produced by the service. Drafted compliance documents (RAMS, COSHH, permits to work, risk assessments and similar) are starting points, not legal advice and not a substitute for a competent person’s sign-off.

You acknowledge that AI providers may use a small portion of usage data (anonymised query content) for safety and reliability monitoring, in line with their own published terms.

12. Customer payments and merchant of record

When your customers pay you via the deposit and invoice payment links inside the service (card via Stripe Connect, PayPal Orders, or bank transfer self-reported and confirmed by you), you are the merchant of record for those transactions. The payment is between your customer and you. The funds are routed to your connected Stripe or PayPal account, less the relevant payment processor’s own fees. WebNoms does not take a percentage of those customer transactions.

You are responsible for: keeping your connected Stripe or PayPal account in good standing, complying with the relevant payment processor’s acceptable use terms, issuing VAT-correct receipts where applicable, handling chargebacks and disputes raised by your customers, and complying with the Consumer Rights Act 2015 and any other consumer-protection law that applies to your trade.

We provide the dashboard tools and the integration plumbing; we don’t hold funds on your behalf and we’re not a party to your customer’s purchase contract.

13. Outbound messaging to your customers

Several optional features send messages on your behalf to your customers: auto-reply emails when an enquiry lands, quote-chase email follow-ups, invoice reminder emails, review-request emails and SMS, customer SMS reminders (booking confirmed, day-before, on-my-way), AI receptionist call handling, and ad-hoc messages you compose in the dashboard.

You’re responsible for ensuring you have a lawful basis to message any customer whose contact details you put into the system (typically: they contacted you first, or they’ve given consent). UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR apply to messages sent from your account. Don’t use the service to send unsolicited marketing to people who didn’t ask for it.

Messages sent through the service show your business name as the sender. We reserve the right to block or pause outbound messaging from your account if we receive credible complaints of abuse, regulator notices, or unusual sending patterns that suggest the account is compromised.

14. VAT and tax submissions

The service offers tools to help you manage your tax obligations: HMRC-compliant sequential invoice numbering, optional CIS (Construction Industry Scheme) labour deductions, a CSV export for your accountant, and the ability to submit Making Tax Digital VAT returns directly via the connected HMRC interface.

These tools are calculators and transports. You are responsible for the accuracy of every figure submitted to HMRC and for ensuring your VAT, CIS and other tax treatment is correct for your business and the specific job. WebNoms doesn’t provide tax or accountancy advice. If you’re unsure, ask your accountant before submitting.

15. Referral programme

You can refer other tradesmen using the referral code shown in your account. When a referred tradesman signs up with your code and their first full month’s subscription payment clears, both sides receive a reward as set out in the dashboard at the time (typically a free month plus a small credit balance for the referrer; a free month plus an optional starter credit gift for the new signup).

The programme is capped at 10 successful referrals per calendar month. We block self-referrals (same business name, VAT number, phone, address or email domain), and we may withhold or reverse rewards on any referral we reasonably believe is fraudulent. We may end or change the programme at any time. Rewards that have already landed in your account are yours to keep, subject to the non-refundable-credit rule in section 5.

16. Service availability

We aim to keep your site up at all times but don’t guarantee uninterrupted service. Planned maintenance is announced where possible. If something major goes wrong on our side, we’ll fix it as fast as we can.

Third-party services we rely on (payment processors, the SMS gateway, the AI provider, the email gateway, hosting, the calendar sync providers) may have their own outages outside our control. We’re not liable for outages caused by those third parties beyond using reasonable commercial endeavours to recover the affected features.

17. Limitation of liability

Nothing in these terms limits any liability that can’t be limited by law (including liability for death, personal injury, or fraud).

Subject to that, our total liability to you in any 12-month period is capped at the amount you paid us in that period. We’re not liable for lost profits, lost business, or indirect or consequential losses. We’re not liable for any loss arising from your reliance on AI-generated content described in section 11, your customer payments described in section 12, your outbound messages described in section 13, or your tax submissions described in section 14, beyond what cannot be excluded by law.

18. Changes to these terms

We may update these terms from time to time. If a change materially affects you, we’ll give you reasonable notice by email before it takes effect.

19. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with in the courts of England and Wales.

20. Contact and operator details

Questions about these terms? Email terms@webnoms.com.

Contact: contact@webnoms.com